Everything you need to know to send back a product

If for any reason you want to return or exchange an item you bought on our website, our policy allows you the absolute right to do so.
In fact, we offer a return/refund and exchange guarantee to every order.
We have a hassle-free return system to spare you all the headaches because we value each and every customer. 

1. Start a return

Contact our customer support care, and request a return or exchange.

2. Processing…

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

3. Refunding

Our Customer Care team will email you to confirm that your return item(s) has been received and will process the refund/exchange.

4. Happy customer

You get a full refund for your returned items.

Return

You are entitled for a refund within 30 days as from your delivery date. As soon as we receive your products, we will proceed with the refund (excluding shipping cost) on your credit card,, within 2-5 working days. The item(s) have to be accompanied by the PhoticMedia Returns Document, for the refund procedure to be activated. (See the return instructions below).

Conditions

      • 1. Items returned with scratches or other damage will not be accepted.
      • 2. Returns must include the original packaging.
      • 3. Shipping fees, brokerage fees, duty taxes and GST/HST taxes will not be refunded.
      • 4. PhoticMedia is not responsible for items damaged or lost in transit.
      • 5. It may take up to 7-14 business days after receipt for your refund to appear on your credit card statement.

 

Exchange

You have a change of heart, you do not like the colour of the product or you wish to exchange it for some other reason? PhoticMedia allows you to exchange your article with another one of the catalogue within 30 days as from the date of delivery. Once we receive back the returned item, we will send you the new one. (See the return instructions below).

Return instructions

To start a return, you can contact us by phone on +447868758265 or by email at contact@photicmedia.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

Organising Returns & exchanges

    1. To organize a return or exchange, please complete the following steps .
    2. You may call our customer support care on +447868758265, and request a return or exchange.
    3. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us.
    4. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible.

Conditions

    1. All orders must be returned in one package.
    2. All items must be returned in their original packaging with all tags attached. Please ensure you include any belts and any designer packaging that may have been included.
    3. All items are quality checked before dispatching, however, if you receive a damaged or faulty item then please head to the Contact Us on +447868758265 and give your details of your order within 48 hours of receiving.
    4. Our Customer Care team will email you to confirm that your return item(s) has been received and will process the refund/exchange.
    5. The return shipping charge will be deducted from your refund.

You can always contact us for any return question at contact@photicmedia.com.

Fast shipping

24H processing time for most items.

Easy 30 days returns

Hassle free return system.

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